Case Study: Enhancing Customer Service Efficiency by 76% in 6 months

Discover how an insurance company transformed their customer service operations by implementing’s AI system:

Key Results

This case study shows how strategic planning in the application of AI not only increases customer satisfaction, but also future-proofs an important line of business:

  • Increased efficiency: Automation rate of 76% for e-mail inquiries and reduction of response times from 3.5 days to just 4 hours.
  • Increased accuracy: Using proprietary “chunking” technology, the AI achieved 98% response accuracy, resulting in a significant increase in customer satisfaction.
  • Cost reduction: Significant reduction in operating costs by reducing dependence on manual labor.
  • Positive feedback: Improved work processes and greater job satisfaction among customer service employees.

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