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Discover how an insurance company transformed their customer service operations by implementing Tucan.ai’s AI system:
Key Results
This case study shows how strategic planning in the application of AI not only increases customer satisfaction, but also future-proofs an important line of business:
- Increased efficiency: Automation rate of 76% for e-mail inquiries and reduction of response times from 3.5 days to just 4 hours.
- Increased accuracy: Using proprietary “chunking” technology, the AI achieved 98% response accuracy, resulting in a significant increase in customer satisfaction.
- Cost reduction: Significant reduction in operating costs by reducing dependence on manual labor.
- Positive feedback: Improved work processes and greater job satisfaction among customer service employees.
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